TERMS AND CONDITIONS OF SALE

1. General Provisions

1.1. These Terms and Conditions of Sale (hereinafter referred to as the "Terms") govern the purchase of goods from the online store https://amber-sisters.com and establish the rights, obligations, and responsibilities of the Buyer and the Seller.

1.2. The Seller is Jurgita Vitkienė, conducting individual business activity under Certificate No. 1347140 and operating under the trading name "Amber Sisters".

Seller Information

• Full name: Jurgita Vitkienė

• Business type: Individual business activity registered in Lithuania (individuali veikla pagal pažymą)

• Individual activity certificate No.: 1347140

• Business address: Kaltinėnų g. 23, Bartašiškė, Šilalė District Municipality, Lithuania

• Email: ambersisters1@gmail.com

1.3. The Buyer is a natural or legal person purchasing goods from the online store. The specific consumer rights described in these Terms apply to natural persons purchasing goods for purposes unrelated to their trade, business, or profession.

1.4. Before placing an order, the Buyer is given the opportunity to review these Terms. By placing an order and confirming acceptance of the Terms, the Buyer agrees to comply with them.

1.5. The Seller reserves the right to update these Terms. Each order is governed by the version of the Terms in effect when the purchase agreement was concluded. Changes do not affect existing agreements unless otherwise required by law.

1.6. These Terms apply together with the separately published Returns & Refunds Policy, Shipping & Delivery Policy, and Privacy Policy.

2. Products and Their Characteristics

2.1. Amber Sisters specializes in handmade amber jewelry.

2.2. The main characteristics of each product, including materials, dimensions, price, and other relevant information, are provided in the individual product description.

2.3. Amber is a natural material. Individual pieces may vary in color, transparency, patterns, and natural inclusions. Handmade jewelry may also feature minor variations between individual items.

2.4. Such variations do not, in themselves, constitute defects, provided that the product corresponds to its description, agreed characteristics, and applicable quality requirements.

2.5. The Seller makes reasonable efforts to display accurate product photographs and descriptions. Colors may appear slightly different depending on the Buyer's screen settings. However, this does not limit the Buyer's rights if the product does not conform to the purchase agreement.

3. Placing Orders and Formation of the Sales Contract

3.1. The Buyer selects the desired products, adds them to the shopping cart, provides contact and delivery information, and chooses from the available delivery and payment methods.

3.2. Before submitting the order, the Buyer can review and correct the information provided.

3.3. The Buyer must provide accurate and complete information necessary to process and deliver the order.

3.4. An order is placed by clicking a button that clearly indicates an obligation to pay, such as "Order and Pay".

3.5. The sales contract is considered concluded when the Seller electronically confirms acceptance of the order. The Buyer is informed of receipt and acceptance of the order by email.

3.6. If the Seller cannot fulfill an accepted order for objective reasons, the Buyer will be informed, and any payments made for the unfulfilled order will be refunded in accordance with applicable law.

4. Prices and Payments

4.1. All product prices displayed in the online store are stated in euros (EUR).

4.2. Product prices include all applicable taxes. Any applicable delivery charges are clearly displayed before the final confirmation of the order.

4.3. The Buyer may pay using the payment methods available at checkout.

4.4. Electronic payments may be processed by third-party payment service providers. During payment, the Buyer may be required to complete security procedures established by the relevant payment provider.

4.5. Where advance payment is required, order processing begins after payment confirmation, unless otherwise agreed with the Buyer.

4.6. The Seller provides purchase confirmation documents in accordance with applicable legal requirements.

5. Shipping and Delivery

5.1. Products are delivered within Lithuania and to European Union countries available in the online store's delivery options.

5.2. The standard order preparation time is 2–5 business days from confirmation of payment.

5.3. Estimated delivery times after dispatch are:

• Lithuania: 1–5 business days.

• Other supported European Union countries: 3–10 business days.

5.4. The total estimated order fulfillment time includes both preparation and delivery. Delivery times are estimates unless a specific delivery deadline has been expressly agreed with the Buyer.

5.5. Jewelry made to individual specifications may require additional preparation time. The Buyer will be informed of and agree to the applicable timeframe before the sales contract is concluded.

5.6. Available delivery methods and their costs are displayed during checkout.

5.7. The Buyer is responsible for providing accurate delivery information and must notify the Seller of any identified errors.

5.8. If an order is delayed, the Seller will inform the Buyer and address the situation in accordance with applicable law.

5.9. The risk of accidental loss of or damage to the goods generally passes to the consumer when the consumer or a person designated by the consumer takes physical possession of the goods, subject to exceptions provided by law.

6. Returns and Right of Withdrawal

6.1. Consumers have the right to withdraw from a distance sales contract within 14 calendar days of receiving the goods, without providing a reason, subject to exceptions established by law.

6.2. To exercise this right, the Buyer must notify the Seller of the decision to withdraw within the applicable period by sending a clear statement to ambersisters1@gmail.com or by another method permitted by law.

6.3. The Buyer must return the goods no later than 14 calendar days after notifying the Seller of the decision to withdraw.

6.4. Where the Buyer withdraws from the purchase of goods of satisfactory quality, the direct cost of return shipping is borne by the Buyer.

6.5. The Seller will reimburse the payment received for the goods, together with the original standard delivery costs required to be refunded by law, no later than 14 calendar days after receiving the withdrawal notification.

The Seller may withhold reimbursement until the returned goods have been received or the Buyer has provided evidence of having sent them back, whichever occurs first.

6.6. The Buyer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

6.7. The right of withdrawal may not apply to goods made to the Buyer's specifications or clearly personalized, where the conditions established by law are met.

The fact that a piece of jewelry is handmade does not, by itself, mean that it is excluded from the right of withdrawal.

6.8. Detailed return conditions and the model withdrawal form are provided in the separate Returns & Refunds Policy.

7. Product Quality and Legal Guarantee

7.1. The Seller undertakes to supply goods that conform to the sales contract, their descriptions, and applicable quality requirements.

7.2. Consumers benefit from a two-year statutory legal guarantee of conformity, calculated from the date of delivery, in accordance with applicable law.

7.3. If a product is defective, damaged, or otherwise does not conform to the contract, the Buyer is entitled to the remedies provided by law.

7.4. The Buyer may generally first request that a non-conforming product be repaired or replaced free of charge, subject to the conditions established by law.

7.5. If repair or replacement is impossible, is not properly carried out, or another legal ground exists, the Buyer may be entitled to a proportionate price reduction or termination of the contract with a refund.

7.6. Where a product is found not to conform to the contract, the Seller bears the necessary costs of returning, repairing, or replacing the product.

7.7. The Seller is not responsible for damage caused solely by improper use, mechanical damage, or failure to follow care instructions, provided that such damage does not constitute a lack of conformity for which the Seller is legally responsible.

7.8. After the statutory liability period has expired, or where the damage is not covered by the legal guarantee, the Seller may offer paid jewelry repair services where feasible.

8. Damaged Products and Complaints

8.1. If the Buyer receives a damaged, defective, or incorrect product, they should contact the Seller at ambersisters1@gmail.com.

8.2. When submitting a complaint, the Buyer is encouraged to provide the order number, a description of the issue, and, where possible, photographs of the product or packaging.

8.3. Photographs help the Seller assess the situation more efficiently. However, failure to provide photographs does not, in itself, remove the Buyer's statutory rights.

8.4. Each complaint is assessed individually, taking into account the condition of the product, the information provided, and applicable consumer protection requirements.

8.5. Where a product is confirmed to be defective or damaged upon delivery, the Seller covers the necessary return costs and provides an appropriate remedy in accordance with applicable law.

9. Rights and Obligations of the Buyer

9.1. The Buyer has the right to receive clear, accurate, and complete information about products, prices, delivery, and purchasing conditions.

9.2. The Buyer has the right to exercise statutory withdrawal rights, legal guarantee rights, and other applicable consumer protections.

9.3. The Buyer agrees to provide accurate order information, pay for the products ordered on time, and cooperate in resolving order-related issues.

9.4. The Buyer agrees to use the online store lawfully and not to compromise its security.

10. Rights and Obligations of the Seller

10.1. The Seller undertakes to provide accurate information about products, prices, and purchasing conditions.

10.2. The Seller undertakes to fulfill accepted orders in accordance with the agreed conditions and to respect all applicable statutory consumer rights.

10.3. The Seller reserves the right to modify the product range, prices, and promotional offers. Such changes do not apply to contracts already concluded, except where legally permitted and agreed by the parties.

10.4. The Seller has the right to implement reasonable measures to ensure the security of the online store.

10.5. The Seller undertakes to review customer inquiries and complaints in accordance with applicable legal requirements.

11. Personal Data Protection

11.1. The Seller processes Buyers' personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation.

11.2. Personal data processed for order fulfillment may include the Buyer's first and last name, contact details, delivery address, order information, and payment information.

11.3. Personal data is processed on appropriate lawful grounds, including performance of a contract and compliance with legal obligations.

11.4. Detailed information about the purposes and legal bases of data processing, recipients, retention periods, and the Buyer's rights is provided in the separate Privacy Policy.

11.5. Marketing communications are sent only in compliance with applicable direct marketing requirements. Where the Buyer's consent is required, such communications are sent only after obtaining that consent.

11.6. The Buyer has the right to access their personal data, request its correction or deletion, restrict its processing, object to processing, and exercise other rights provided under the GDPR, where the relevant conditions apply.

11.7. For questions regarding personal data processing, the Buyer may contact the Seller at ambersisters1@gmail.com.

12. Liability of the Buyer and Seller

12.1. The Buyer is responsible for the accuracy and completeness of the information provided when placing an order.

12.2. The Seller is responsible for proper order fulfillment, product quality, and compliance with other obligations established by applicable law.

12.3. If incorrect information provided by the Buyer makes delivery impossible or causes delays, the parties will cooperate to resolve the situation. Any additional costs will be allocated according to the circumstances and applicable law.

12.4. The Seller is not responsible for damage resulting from improper use, storage, or care of jewelry, provided that the damage is not related to a product defect or another matter for which the Seller is legally responsible.

12.5. Nothing in these Terms limits the Buyer's statutory consumer rights.

13. Intellectual Property

13.1. Photographs, texts, graphic elements, original designs, and other content displayed in the online store, to the extent protected by intellectual property rights, belong to the Seller or their respective lawful owners.

13.2. Protected content may not be copied, distributed, modified, or otherwise used for commercial purposes without permission from the relevant rights holder, except where permitted by law.

13.3. The Buyer may use information available in the online store for personal, non-commercial purposes without infringing intellectual property rights.

14. Complaints and Dispute Resolution

14.1. If the Buyer has questions, complaints, or disputes concerning purchased goods, they are encouraged to contact the Seller directly at ambersisters1@gmail.com.

14.2. When submitting a complaint, the Buyer should provide the order number, a description of the issue, and the requested resolution. Additional information may be requested where necessary to assess the situation.

14.3. The Seller undertakes to review written consumer complaints free of charge and provide a reasoned written response within 14 calendar days of receiving the complaint, as required by Lithuanian law.

14.4. If the Seller rejects the Buyer's request or satisfies it only partially, the response will explain the reasons for the decision and provide information about the possibility of referring the dispute to an out-of-court consumer dispute resolution body.

14.5. If a dispute cannot be resolved directly with the Seller, the Buyer has the right to contact the Lithuanian State Consumer Rights Protection Authority (VVTAT):

Vilniaus g. 25, LT-01402 Vilnius, Lithuania

Website: https://vvtat.lrv.lt

14.6. Consumers residing in other European Union countries may also seek assistance through the European Consumer Centres Network (ECC-Net).

14.7. Disputes that cannot be resolved amicably or through out-of-court procedures will be referred to a competent court in accordance with applicable law.

15. Final Provisions

15.1. These Terms have been prepared in accordance with Lithuanian legislation and applicable European Union consumer protection requirements.

15.2. The Seller reserves the right to amend or supplement these Terms. Updated versions will be published at https://amber-sisters.com.

15.3. Each order is governed by the version of the Terms in effect when the sales contract was concluded, unless mandatory legal provisions require otherwise.

15.4. These Terms are governed by the laws of the Republic of Lithuania, without prejudice to mandatory consumer protections applicable in the consumer's country of residence within the European Union.

15.5. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

15.6. These Terms apply together with the following documents published in the online store:

• Returns & Refunds Policy

• Privacy Policy

15.7. In the event of any conflict between these Terms and mandatory legal provisions, the applicable legal provisions shall prevail.